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Here are a couple of the free options that are available if you want to switch:ĮA does not own or operate Google DNS or Open DNS, nor can we make any changes to their pages or systems. Switching to a different DNS is a techie trick that can help you if your DNS is unreliable. If something goes wrong with the DNS you are using, you can have a terrible time trying to connect to the internet. Your Internet Service Provider (ISP) translates internet addresses from a human-readable address (like help.ea.com) to a computer-readable one (a string of numbers) using a sort of reverse phone-book known as a Domain Name System. Wait about a minute then plug it back in, turn it back on, and try connecting again. See what the minimum age for online accounts are in each country and learn what features are available in our article. When you have a child account, it limits access to features like purchases, social media, connections, and online play. Think someone may have hacked your account? Check out our article on hacked accounts. If you get a message that your account is already in use, try logging out on your other devices and logging back in. If you contacted us to deactivate or delete your account, you won’t be able to get online. Is your EA Account deactivated or deleted?
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See how to get help with your EA Play for PC, EA Play for PlayStation, or EA Play for Xbox membership. You may not be able to access some online features if one of your memberships has expired. If you don’t have one of these subscriptions or accounts, you won’t be able to access online gameplay features. You need to have Xbox Live Gold, PlayStation®Plus, or a Nintendo Switch account to play online. Do you have Xbox Live Gold, PlayStation®Plus, or a Nintendo Switch account? If you think you were suspended or banned by mistake, let us know. This happens if you broke the rules in the EA User Agreement.Ĭheck My Ban History to see if your account is currently suspended or banned. (Note that this page is currently only available in English.) You can’t access online play if your account is suspended or banned.
Check for info on the PlayStation Network.If the servers are showing as down, it could be for maintenance, or there could be a problem on our end.Ĭheck on Twitter to find out what’s happening, and to get real-time updates when servers are down. If all the servers are showing as up, it’s likely something else is going on. You can check the server status of many of our games right here on EA Help. Having problems playing online? See if these issues are keeping you from playing online, or if you’ll need to contact us to get back in your game.
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